Privacy Policy


Protecting your identity and the personal information you share with us is a top priority. This privacy policy governs the personal information we collect at our store, through our website at and in the course of our relationship with our customers. Please take the time to read it, we want to protect your information.

At Delaube. Inc. is committed to respecting our customers. We know how important the subject of protecting your privacy is. It is with this in mind that we post this privacy policy to inform you about the personal information we collect, how we handle it, the options you have about how we use your personal information and how you can access it.

For more information regarding the use of, please visit the Terms of Use page.


Delaube. invites you to store at our store or browse our website without providing any personal information.

However, we do need to collect personal information when:

  • You purchase, order, exchange or return items;

  • You register with our website;

  • You wish to receive our newsletter;

  • You apply for a job;

  • You participate in one of our promotions or contests, or answer a survey;


In order to serve you better and create a customer account, we only ask for your name and phone number when you check out at our store. We collect this information to administer our loss prevention program and to help us detect and prevent fraud. If you do not wish to provide this information, it is imperative that you retain your invoice and come into the store for any service. If you use a credit or debit card to pay for your purchases, we collect only the information associated with that card. For a credit card, we also require a signature (in store only) if your card is not chip-enabled. If you do business with our website, we may collect your billing and shipping address, phone number and email address.

In-store returns and exchanges: if you have provided us with your name and phone number at the time of purchase, we will already be able to track your customer account, we do not need any additional information. For credit card refunds, we ask that you provide us with the same card you used to make the purchase. For security reasons, Delaube. does not refund directly to debit cards. If you paid for your purchases with a debit card, we will gladly refund you to a credit card, cash or gift card.

Communication : When you subscribe to our mailing list to receive our newsletter or other promotional communications by email, we collect only your email address. You can then add your Last Name, First Name and Postal Code to receive more personalized messages. We will only contact you if you wish to be contacted. You may unsubscribe at any time from receiving promotional communications from us by clicking on the "Unsubscribe" button at the bottom of our emails or by contacting us directly.

Website Registration: If you wish to save your shopping cart for your next visit, you will need to create an account on our website. To do so, we collect your email address (which will serve as your username), your first and last name. If you wish to make an online purchase, we ask you to add to this information your shipping address, billing address (if different) and phone number. This information is essential for the delivery of the products and the invoicing. We will also ask you to subscribe to our newsletters or other promotional communications by email. You can unsubscribe at any time to receive our promotional communications by clicking on the "Unsubscribe" button at the bottom of our emails or by contacting us directly.

Contests, Promotions, Surveys: When you enter a contest, participate in a promotion or complete one of our surveys, we may collect your name, address, telephone number and e-mail address. We use this information to administer your participation in the contest or promotion and, in surveys, to understand our customers and improve our product and service offerings, promotions and events. At the time you enter the contest, promotion or survey, we will offer you the opportunity to sign up for our newsletter or other promotional email communications. You may unsubscribe at any time from receiving promotional communications from us by clicking on the "Unsubscribe" button at the bottom of our emails or by contacting us directly.

Sharing our products: The "Send to a Friend" feature and other similar features on our website allow you to forward emails to others. This feature requires you to provide your name and email address, as well as the name and email address of the recipient. We do not use the names or email addresses provided in these circumstances for any other purpose without your consent or the consent of the recipient of the email.

Customer Service : When you contact our customer service department by phone or email with any questions or comments, we will need your name, mailing address or email and/or phone number in order to provide a better response. We also collect various types of information that you provide to us so that we can better assist you.


Delaube. will not disclose, rent, sell, transfer or trade personal information about our customers to any third party without their prior consent.

Service partners: some of the services we offer, such as payment processing, delivery from a supplier, hosting of our website, distribution of our newsletter or other promotions, contests and analysis of the results of our advertising strategy, require us to communicate your personal information. Your personal information may be stored and processed in Canada and the United States by third party service providers. These service partners have legal restrictions and non-disclosure agreements governing the use of the information we provide to them. Under no circumstances are they permitted to use or disclose personal information for any purpose other than the services ordered by Delaube. or as otherwise required by applicable law.

Legal : We will be required to disclose your personal information in response to a search warrant or valid legal inquiry or order, or to respond to an investigative body for breach of contract or contravention of law, or as otherwise required by applicable law. Our service partners are also governed by this law.

Transfer of business : In the event of a sale, merger with another company, change in shareholders, reorganization or other change in control of a company, information previously collected may be transferred to the new entity, as such information is considered an asset.


In order to improve our website and your online shopping experience, we collect IP address and related information such as the browser and operating system you are using, the amount of time you spend on the website, how you use the website, and the domain from which you came to access our site.


Like most websites, we use a technology called a cookie. A cookie can be used for authentication, session (status maintenance), and to store specific information about the user, such as site preferences or the contents of an electronic shopping cart. In our case, we use them to enhance your experience by recognizing you on each visit. You can change your cookie options in your browser settings, however, if you decline cookies from our website, you may not be able to take advantage of all of the features of our site.


If for any reason you wish to deactivate your account, please email your intention to

If you no longer wish to receive emails from Delaube. please email your intention to Please note that at the bottom of each newsletter you will also find the link to unsubscribe. Please allow a maximum of 10 business days for processing.


"Trust is the foundation of all business relationships. That's why when you decide to buy from Delaube. we want you to feel confident that your personal information is protected. We do everything we can to protect it. As such, access to your personal information is permitted only to our employees and authorized service provider partners who, for the purposes described in this Privacy Policy, need that information to operate. Several processes have been put in place to protect against unauthorized use, access, modification and disclosure of the personal information you entrust to us.

When you create your online account, we ask you to protect it with a password of your choice. Delaube. will never ask you for your password. We suggest that you do not share your password with anyone.

Despite the above, please be aware that unfortunately, no data transmission over the Internet is guaranteed to be secure. Therefore, Delaube. makes no representation or warranty that personal information will not be lost, misused or altered, and assumes no responsibility or liability for the personal information you provide to us, nor for the use or misuse of personal information by you or any third party.

Here are some tips that may help you have a better online shopping experience:

  • When using a public computer, be sure to log off: you never know who will use the computer after you, and some users may be malicious.

  • Create a password that only you will know: use a password of at least eight characters, favoring a mix of letters, numbers and symbols. Don't use simple passwords that people can easily guess such as your name, your favorite pet's name, your email address, etc. Remember that anyone who knows your password can access your information.

  • Beware of fake calls and emails: Delaube. will never ask you for your password by phone or email. Beware of fraudsters! Some criminals claim to be from a company that verifies online accounts but are actually fraudsters. This technique is called phishing, where the fraudster asks you for personal information via e-mail.


Our website does not contain explicit content, so we allow browsing for all ages. However, children under the age of 13 are not permitted to make purchases or create a profile on our site that requires them to provide personal information. This policy is intended to protect children under 13, as we do not wish to collect personal information from them.

If we learn that an account has been created by a child under the age of 13, we will be required to delete the account and all registration information provided to create it. We will send an email to notify you of the situation. We suggest that you ask a parent to place your order.


Our privacy policy may change from time to time as our practices regarding the protection of your personal information change. We will continue to treat your information in accordance with the privacy policy in effect at the time the information was collected. You may contact us if you wish to enter into an agreement or if you have any questions regarding the changes.


If you have any comments or questions about this Privacy Policy or if you wish to access or change your personal information, you may contact us at

1946, boulevard le Corbusier

Laval, Qc

H7S 2K1



Delaube. welcomes you to its website! We all know that no one really wants to read all this information, but it is important. These terms of use explain the terms and conditions to which you are bound when you access our Web site and our services, as well as those related to the use of our site. Please take a moment to read through them.

Please read these terms of use carefully before using the website. By accessing the website or using the services offered on the website, you agree to be bound by these terms in their entirety. If you do not agree with these terms, please do not access the Website or download any of its content.


The content of the website refers to the data, graphics, photos, images, sounds, videos, software, trademarks, service marks, trade names and any other elements that appear on this website. This content is the property of Delaube, its affiliates and/or third-party licensors. It is governed by and protected by Canadian and international copyright and trademark laws.


It is strictly forbidden to copy, modify, reproduce, publish, display, transmit, distribute, screen, perform, transfer or sell the above-mentioned content without prior written consent from Delaube. You are authorized to print, reproduce and download the content for informational purposes provided that you do not modify the content and that you retain all copyright and proprietary notices contained therein, and you must also cite its URL. For more information or to obtain written permission to reproduce content, contact


While Delaube. makes every effort to ensure the accuracy of the information on this Web site, we do not warrant that the content is current, accurate, error-free or complete. Delaube is not responsible for any errors or omissions in product descriptions, prices and availability. This information may be corrected, modified or updated without notice. Delaube reserves the right to refuse or cancel any orders containing errors, inaccuracies or omissions, whether or not the order has been transmitted, confirmed and charged to your credit card. Your sole remedy with respect to any purchase made through our Web site shall be to return it for a full or partial refund as set forth in the return policy.


Some parts of the website require you to register, in which case you must enter your username and password or you must register.

When registering, you agree to provide true, current, complete and accurate information as prompted by the registration form. You will then be able to make full use of the website. You also agree to update your information as soon as it changes.


When you register, you will be asked for a username (your email address) and a password. The protection of the confidentiality of this password and user name is the sole responsibility of the user. You also assume all responsibility for activities that occur under your password and/or user name on this Web site. You must notify Delaube. immediately of any unauthorized use of your password or user name or any other breach of security.


While browsing our website, you may have the opportunity to upload, edit, post or otherwise display information, ideas and opinions through product reviews, responses, comments posted on the website or the transmission of other content for posting on the website (collectively "User Content").

In accessing the Website and/or transmitting User Content, you must comply with all applicable federal, provincial and territorial laws and regulations. All other applicable laws and the other terms of these Terms of Use must be observed. Specifically, you agree not to:

  • post, upload, email or otherwise transmit any User Content that:

    • infringes any patent, trademark, trade secret, copyright or other proprietary rights ("Rights") of any party infringes any patent, trademark, trade secret, copyright or other proprietary (exclusive) rights or privacy rights of any third party;

    • constitutes unsolicited or unauthorized material, advertising or promotional material, junk mail, chain letters, pyramid schemes or any other form of solicitation

    • contains any form of material that contains computer viruses or any computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

    • may be unlawful or harmful to others, threatening, abusive, harassing or tortious, or which may constitute libel, slander, obscenity, defamation, invasion of privacy of another person, hate speech or racially, ethnically or otherwise objectionable;

  • collect or retain any information about other users of the Website, including e-mail addresses, without the express consent of such other users;

  • Mislead other users, forge headers or otherwise tamper with identifiers in order to disguise the origin of any content transmitted through the Website;

  • impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;

  • attempt to gain unauthorized access to the website, other computer systems or networks connected to this website, through password mining or otherwise;

  • interfere with or disrupt networks or servers connected to the website or violate the regulations, policies or procedures of such networks;

The following clauses are jointly referred to as the "User Code of Conduct"


User assumes full responsibility for all content that User publishes, posts, uploads, or links to (hereinafter "post") on or through the website. You must have created or been authorized before posting any user content on the Web site.

Delaube. is not responsible for, and assumes no liability in connection with, any User Content, whether or not arising under copyright, privacy, libel or other laws. Delaube. may monitor the activities that take place on the Web site and any user content. We may remove, block, correct or delete (without notice) any User Content. You must comply with the terms of use set forth herein or Delaube. reserves the right to terminate your privilege.

When you submit information or content to Delaube. or engage in any other form of communication on the Web site or through the services on the Web site (collectively, the "Communications"), you grant us a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide right and license to use, store, copy, modify, publish, translate, transmit, distribute, publicly and privately perform, and display such Communication. However, this license does not apply to personal information, with respect to which Delaube. shall comply with the terms and conditions set forth in the Privacy Policy Statement.

You agree that Delaube. may determine the maximum number of days that e-mail messages, postings or other user content may remain posted on the Web site. You also agree that Delaube. may delete messages or user content remaining on the Web site or transmitted through it. It is your sole responsibility to make backup copies of the User Content you post or retain on the Web Site and to replace it.


From time to time, Delaube. offers you the opportunity to participate in contests, sweepstakes and games on the Web Site. The specific rules for each of these activities can be found on the pages in which they appear.


Delaube. sometimes provides links to Web sites owned and operated by third parties, which are not affiliated with our company. All links to websites that appear on our website are independent of Delaube. and we have no control over their content. Under no circumstances can Delaube. be held responsible for the accuracy or completeness of the information contained on these Web sites.

We provide these links in order to enhance your visit to our Web site; if you have any comments regarding the external links we have placed on our Web site, we would be pleased to hear them. However, we do not sponsor and/or endorse any trademarks, trade names, service marks, designs, logos, symbols or other copyrighted materials displayed on these sites. We are not affiliated with them.


While every effort is made to display and maintain the content of our website, errors and/or omissions may occur. Therefore, this site is provided to you "as is" and without warranty of any kind. Delaube. disclaims all warranties, express or implied, including the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement. Delaube. does not guarantee that its site will function without interruption or that it will be free of errors, viruses or other harmful components.

Under no circumstances shall Delaube. be held liable for any direct, indirect, accidental, special, incidental or other prejudice arising from the use or inability to use the Site, even if Delaube. has been warned of the possibility of such prejudice. Applicable law may prohibit the limitation or waiver of liability for incidental or consequential damages, so the limitation or waiver described above may not apply to you.


To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Delaube, its affiliates and related companies, each of their respective officers, directors, employees, consultants, representatives and agents, from and against any and all claims, rights or causes of action, including without limitation reasonable legal, accounting and other professional fees, resulting directly or indirectly from your access to or use of the Site or any materials on the Site, your submission or transmission of any information or materials on and your failure to abide by the Terms of Use. Delaube. reserves the right, at its option and expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to cooperate fully in the defense of any such claim as reasonably required.


Protecting the privacy of your personal information is important to Delaube. Please review our Privacy Policy to learn how we collect, use, disclose and manage your personal information.


Delaube. reserves the right at any time and from time to time to:

  • Modify or discontinue this Web site without notice;

  • Modify these Terms of Use by notifying you of the update;

Please review these Terms of Use regularly to ensure that you have the most current information. By using this site, you agree to be bound by the most current Terms of Use. If you are dissatisfied with these Terms of Use or with our policies regarding the operation of our website, your sole remedy is to discontinue visiting and using this website.


Delaube. is a trademark of Delaube. inc. The design, typeface and other marks appearing on the Web site are trademarks of Delaube. All other trademarks appearing on the Web site are the property of their respective owners. You may not use these marks in any manner whatsoever without the express written consent of Delaube.


The above Terms of Use are governed by and construed in accordance with the laws of the Province of Quebec and the laws of Canada applicable therein. Moreover, any dispute must be brought before a court of competent jurisdiction in the judicial district of the City of Laval, Qc. If any provision of these Terms of Use is unlawful or void, it shall be treated as severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

Last updated: October 2021