What is Delaube?
Delaube, by Luminaires & cie, is the finest selection of lighting fixtures specially designed by great designers. To learn more, visit our Vision section.
Where is your showroom located?
Our showroom is located at 1946 Le Boulevard le Corbusier in Laval inside our store Luminaires & cie. You will see a fine selection of our most beautiful models on display. Contact us to verify the availability of your items.
How much does delivery cost?
Shipping is free on purchases of $99 or more! If you don't reach this threshold, it is possible to pick up your items in store. For purchases under $99, a flat fee of $19.95 will be charged.
What are the delivery times?
Most of the time, due to the high number of customization options, Delaube products are custom made by our brands artisans. You will find on each product page, the approximate delivery time. If the product has a delivery delay, you will be contacted as soon as possible. Don't hesitate to contact us if you have a time-sensitive order, we will do everything in our power to get it to you quickly.
How does in-store pickup work?
It is possible to pick up your items in store for free. This is the fastest way to get your order. You will find the approximate delivery time on each product page. Once your order has arrived at our Laval store, we will send you an email to notify you that it is ready for pick-up.
How do the returns work?
Despite the fact that we sell beautiful products, your choice may not work perfectly with your decor. We understand this and will help you with the return.
It is important that you notify us of your desire to return your order within 30 days of receiving your merchandise. For returns, products must be in their original condition. That is, with the product labels, sanitary protections and packaging as you received them. The products must not have been used or modified and the threads must not have been cut. Please contact our team to obtain a return number.
Because our products are often manufactured or ordered according to your needs, we return products that do not suit your needs to the manufacturer, which will incur a minimum 25% restocking and handling fee. This fee will be communicated to you at the time of the return request and will be deducted from your refund. You are responsible for bringing the merchandise to our Laval warehouse. Once the merchandise is received and inspected by the Delaube team, a credit will be issued to you (less the above-mentioned fees).
If your product is defective, please contact our team immediately so that we can fix it as soon as possible.
I would like to have the best advice to choose my products, what should I do?
To do so, do not hesitate to come and meet our team of experts in store. Our designers are specialized in lighting and will help you with your project. You can also contact us by clicking here.
I am a designer, how can I get access to Delaube Pro exclusive privileges?
We have a team entirely dedicated to professional customers (Designer, Architect, Builder, etc.), visit our Professionals section to register to our program.